Before you arrive:
We kindly ask that you complete your 'intake form' before arriving for your appointment/s. It means that we can advise in advance if the treatment/s are unsuitable and recommend the best alternatives or tailored treatments.
Our therapists reserve the right to decline to perform a treatment on the day if, for any reason, they feel it would not be in a guest’s best interests due to any medical information you have not disclosed to us in advance of your visit.
On the day of your booking:
Please arrive at least 10-minutes ahead of your booked appointment time. It’s also important to note that arriving later than the recommended time will mean a shorter or cancelled treatment.
We would greatly appreciate it if you could shower before arriving to help us maintain our high levels of cleanliness. Guests staying with us at the hotel are very welcome to make the journey between their room and the treatment rooms in their robe and slippers.
Parking:
Our car park is reserved for hotel guests only. There’s a public car park just a 5-minute walk away called Market Street Car Park.
Cancellations:
We hugely appreciate seven days’ notice for cancellations and booking changes. But we won’t charge for appointments cancelled with at least 48 hours’ notice. In the event of a cancellation within 48 hours, we will have to charge the full amount of the booked treatment/s.
Please also note that our treatments are for over-18s only.